Shipping policy
Last updated: August 2026
Thank you for shopping with AM Craft Creation. We take great care in preparing and packaging every handmade order. Please read the following shipping information before placing your order.
Processing Times
As many of our products are handmade, please allow 2–5 business days for your order to be prepared before it is shipped.
During busy periods, product launches or holidays, processing times may be slightly longer. If there are any significant delays, we will contact you as soon as possible.
Shipping Within Australia
We ship Australia-wide using trusted postal and courier services.
Shipping costs are calculated at checkout based on your order size and delivery location.
Once your order has been dispatched, you will receive a shipping confirmation email with tracking details (where applicable).
Delivery Timeframes
Estimated delivery times after dispatch are:
- Queensland: 2–5 business days
- Interstate Metro Areas: 3–7 business days
- Regional & Remote Areas: 5–10 business days
Please note these are estimates only and may vary due to carrier delays, weather events, or peak shipping periods.
Order Tracking
If tracking is included with your shipment, you will receive a tracking number via email once your order has been dispatched.
If you have any concerns about your delivery, please contact us and we will be happy to assist.
Incorrect Shipping Details
Please ensure your shipping address is correct before completing your purchase.
AM Craft Creation is not responsible for delays or additional shipping costs resulting from incorrect or incomplete delivery information provided by the customer.
If your parcel is returned to us due to an incorrect address or failure to collect it, additional postage costs may apply before it can be resent.
Lost or Delayed Parcels
Once your order has been handed to the shipping carrier, delivery is managed by that carrier.
If your parcel appears delayed or lost, please contact us. We will assist you in lodging an enquiry with the shipping provider and do our best to help resolve the issue.
Damaged Parcels
If your order arrives damaged, please contact us within 7 days of receiving your parcel.
Please include:
- Your order number
- Photos of the damaged packaging
- Photos of the damaged product
We will assess the issue and arrange an appropriate solution in line with our Returns & Refund Policy.
Local Pickup
If local pickup is available, this option will be displayed during checkout. You will be notified when your order is ready for collection.
Questions?
If you have any questions regarding shipping, please contact us through the Contact Us page on our website, or through email at am.craftcreations1@outlook.com
Thank you for supporting AM Craft Creation. We appreciate every order and look forward to creating something special for you.